Frequently Asked Questions
Can I control devices from outside my home?
Yes, you can control your Helea devices from anywhere in the world. All you need is internet access in your home and mobile.
Do I need a router?
Helea devices need internet to connect with cloud and be operated through mobile or voice. So Yes, either router or internet dongle has to be present in your home so your Helea devices can work.
Do I need a hub for devices?
No! Helea devices connect directly with Wi-Fi router and do not need additional hub.
How do I control Helea devices?
1. Helea devices can be controlled through Helea Smart mobile application available on both iOS and Android.
How many devices I can control with Helea App?
The number of devices that can be controlled with Helea App is theoretically infinite. However, the number is limited by the router you are using. An average router can support upto 50 Helea devices easily. You can always upgrade your router if you need more capacity.
Are Helea devices compatible with virtual assistants?
Yes, Helea devices can be connected to both Amazon Alexa and Google Assistant.
How many users can operate the device?
It depends upon your Home & Family setting in your Helea App. You can add any number of users to your Family and all users of the group can access the device added in that particular group.
Do I have to pay for the app?
Helea Smart app is free to use.
Why should I do when device addition is failed?
1. Please check whether device is powered on;
How to reset device?
Can I add device with 2G/ 3G/ 4G network?
Do I have to configure the device again if I move it to a different location?
You can move Helea devices anywhere in range of your router without having to configure it again. However if the device is in reset mode, configuration is required.
Can I use the app to report an issue?
In your Helea Smart app, from the main menu select Profile > Feedback > Add New > Others.
How do I remove product from Helea Smart app?
In your Helea Smart app product screen, tap the menu (three dots) icon on the upper right of the screen, and select on the next screen “Remove Device.”
Can I set up a wake-up timer for Helea Devices?
Yes, you can simply use schedule option available for the plug or set a routine for it in Helea Smart app.
Can I turn the bulb/plug on or off with a normal switch?
Yes, however we encourage using Helea app for switching the device on or off. Using wall switches continuously to turn on & off may cause compatibility issues or reset the bulb to factory settings.
Helea Smart App
What happens if I forgot my password?
You can reset your password in the Login screen of the Helea Smart app.
How do I create, manage or delete groups?
In your Helea Smart app, from the main menu tap the “Group” icon on the bottom of the screen, then tap to select the group you want. Tap the menu (three dots) icon on the upper right of the screen to select group options.