Question 1

Can I control devices from outside my home?

Answer

Yes, you can control your Helea devices from anywhere in the world. All you need is internet access in your home and mobile.

Question 2

Do I need a router?

Answer

Helea devices need internet to connect with cloud and be operated through mobile or voice. So Yes, either router or internet dongle has to be present in your home so your Helea devices can work.

Question 3

Do I need a hub for devices?

Answer

No! Helea devices connect directly with Wi-Fi router and do not need additional hub.

Question 4

How do I control Helea devices?

Answer

1. Helea devices can be controlled through Helea Smart mobile application available on both iOS and Android. 2. Additionally you can link Helea devices with Amazon Alexa and Google Assistant and control your devices through voice.

Question 5

How many devices I can control with Helea App?

Answer

The number of devices that can be controlled with Helea App is theoretically infinite. However, the number is limited by the router you are using. An average router can support upto 50 Helea devices easily. You can always upgrade your router if you need more capacity.

Question 6

Are Helea devices compatible with virtual assistants?

Answer

Yes, Helea devices can be connected to both Amazon Alexa and Google Assistant.

Question 7

How many users can operate the device?

Answer

It depends upon your Home & Family setting in your Helea App. You can add any number of users to your Family and all users of the group can access the device added in that particular group.

Question 8

Do I have to pay for the app?

Answer

Helea Smart app is free to use.

Question 9

Why should I do when device addition is failed?

Answer

1. Please check whether device is powered on; 2. Whether phone is connected to Wi-Fi; 3. Whether device is ready for configuration. To get the device ready before configuration, you can manually press on the device to get it ready. Please refer to "Product Instructions" or Device Reset Instruction for details. Notice: Each time to add device, reset Wi-Fi to get device ready for configuration and make sure router is working properly. 4. Check routers or related: a. If router is dual-band router, select 2.4G network and add device. You also need to enable router’s broadcasting function. b. Set up wireless router: Set encryption method as WPA2-PSK and authorization type as AES, or set both as auto. Wireless mode cannot be 11n only. c. To stay strong Wi-Fi signal, please keep device and router within certain distance. d. Whether connected devices have reached the maximum number of router’s connections. If so, please try by turning off the Wi-Fi connection of some device. e. Router’s wireless MAC filtering function is enabled. Remove the device from the filter list and make sure that router is not prohibiting device from connection. 5. Make sure the password entered in App is correct when adding new device

Question 10

How to reset device?

Answer

1. Reset smart plugs, IR blaster etc. a. Long press reset button for 5 seconds until indicator light flashes, representing successful reset; b. Indicator light quickly flashes (2 times per second), representing quick connect mode; Indicator light slowly flashes (one time per 3 seconds), representing AP mode; c. Under EZ mode, long press reset button for 5 seconds until indicator light slowly flashes, representing switching to AP mode and vise versa. 2. Reset smart light a. Turn off light first. Switch light with the steps: Switch on-off-on-off-on (time interval cannot exceed 10 seconds), flashing lights represents successful reset; if no light flashes, please repeat the steps above; b. Quick light flashes (4 times per second), represent EZ mode; c. Slow light flashes (2 times per 3 seconds) represent AP mode; d. Under EZ mode, turn off lights and then switch light with the steps: Switch on-off-on-off-on (time interval cannot exceed 10 seconds). Light begins to slowly flash, representing that it has switched to AP mode and vise versa.

Question 11

Can I add device with 2G/ 3G/ 4G network?

Answer

When adding device for the first time, it requires that device and phone need to be under the same network environment (typically Wi-Fi or Hotspot). After successfully adding device, you can remote control device with 2G / 3G / 4G network.

Question 12

Do I have to configure the device again if I move it to a different location?

Answer

You can move Helea devices anywhere in range of your router without having to configure it again. However if the device is in reset mode, configuration is required.

Question 13

Can I use the app to report an issue?

Answer

In your Helea Smart app, from the main menu select Profile > Feedback > Add New > Others.

Question 14

How do I remove product from Helea Smart app?

Answer

In your Helea Smart app product screen, tap the menu (three dots) icon on the upper right of the screen, and select on the next screen “Remove Device.”

Question 15

Can I set up a wake-up timer for Helea Devices?

Answer

Yes, you can simply use schedule option available for the plug or set a routine for it in Helea Smart app.

Question 16

Can I turn the bulb/plug on or off with a normal switch?

Answer

Yes, however we encourage using Helea app for switching the device on or off. Using wall switches continuously to turn on & off may cause compatibility issues or reset the bulb to factory settings.

Question 17

What happens if I forgot my password?

Answer

You can reset your password in the Login screen of the Helea Smart app.

Question 18

How do I create, manage or delete groups?

Answer

In your Helea Smart app, from the main menu tap the “Group” icon on the bottom of the screen, then tap to select the group you want. Tap the menu (three dots) icon on the upper right of the screen to select group options.

Frequently Asked Questions

General Queries